Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Not able to set up my broadband. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. We appreciate you reaching out to us on here. I can't find an internal wall socket. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. Plug the cables into the Hub. Broadband. Stream from Virgin Media. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Aug 8, 2019. I am so sorry to hear that you seem to be missing a wall socket in the home. I have received my quick start-up kit. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Cihank617. Virgin Media Community: Broadband: QuickStart, set up and connections: I need a wall socket; Options. No virgin media wall socket. It feels like I need to just obtain a connector to enable the two to fit. Getting Connected with Virgin Media is easy when you have a wall socket. on 03-12-2022 10:11. com. Virgin TV 360. Just choose QuickStart when you order, then use what comes in the box to set up your chosen services in your own home. There are multiple different branded wall boxes inside our flat but none. Speed Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. My understanding is you can only get the quick start kit if the house has had VM in the past. Volt. on 03-08-2020 18:05. Hi there. V6. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. 0. We have a virgin media wall socket with an - 4353656 - 2. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. If digging / drilling / new external & internal cables are required the. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. Stay safe online. £8p/m extra or included with Gig1 or Volt. Screwless Faceplate. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Discover how Virgin Media services are installed. look forward to at least 5 weeks before you are connected . . Home Phone. Back a step. Been trying to call VM to book an engineer to vi. 0 KudosJust signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . 1. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 4 weeks ago. on 06-03-2023 09:36. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Virgin Media; My Virgin Media. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Go to solution. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No wall socket to connect. So yes, following many takeovers, this is now your Virgin Media connection. . Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 3 weeks ago. Follow these steps to install your virgin Media Broadband, TV and Phone service. Occasionally only a very short stub of wire is left behind often hidden within. TiVo. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. Mobile Your Account. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I will private message you now to confirm your details. log into hub3 - 192. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. QuickStart, set up and connections. See where this Helpful. 1 ACCEPTED SOLUTION. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. The internal box should be oblong, square one are for phone. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Entertain me; Broadband Deals. Options. I'm a Very Insightful Person, I'm here to share knowledge. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Can't find a VM wall socket I only have this (will try and post a picture), which leads - 5292896. Re: No Virgin media wall socket. If you're happy for us to get this booked. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. . Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Should I cancel and request an engineer to install. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I have tried to contact vm but I don’t have a landline number so they w. Tudor. Browse. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. I'm a Very Insightful Person, I'm here to share knowledge. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Discover how Virgin Media services are installed. Hi @bingoman000. If no. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Re: Wall socket installation 09-07-2022 18:11 - edited 09-07-2022 18:12 Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on thereI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I cannot find a Virgin wall socket within my flat. Broadband. Please help. Call the Pre-installation and delivery team on 0800 052 1734. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket;. Cable broadband connects your home to a fibre cabinet in your area. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Hi mariz2198, thanks for posting and welcome to our community. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Everything you need is posted to you. 3K; 6. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Connect the Hub’s power cable with the blue tab. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Get virgin engineer to move the wall socket. The pre-install team number is 0800 052 1734. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Explain what needs to be done and book an engineer visit. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. on 05-04-2023 09:20. Thanks for posting, welcome both to the community and also Virgin Media. I would love to help you get your service installed. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. No virgin wall socket in my house. The Openreach sockets do not work for Virgin Media. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. 19-01-2023. Subscribe to RSS Feed; Mark Topic as New;. cable from wall. The existing cables will be screw-on (11 mm spanner or pliers required). Is it necessary to plug the cable to socket for having wifi, if so what can I. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. Damaged Wall socket. . The other is marked TV, & this is used for TV & Broadband. on 17-12-2022 10:39. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayTelewest Cable Wall Sockets. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. I’ve just received my quick start package. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Phone. VM will usually only supply a Quickstart to a property that had VM previously. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Security matters. My VM Router is is my office adjacent to hall. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. on 18-05-2022 19:55. When plugged into either cable the hub just - 5440321. Entertain me; Broadband Deals. I have received my quick start-up kit. Stream from Virgin Media. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Dave. Can you help? Many Thanks. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Same thing happened, and on all the wall phone points. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Next, connect the power cable. Get virgin engineer to move the wall socket. Browse Virgin Media Virgin Media Community. Mobile Your Account. But I have no Virgin Media Wall socket in my house. . They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. But I have no Virgin Media Wall socket in my house. There are 10 types of people: those who. I think there’s something missing to the Virgin Media wall socket in my flat. There are two empty wall sockets but the cable doesn’t fit into either. Virgin Media; My Virgin Media. Take a look outside where the incoming cable is. But the metal isolator box looks like it might be the wrong way around. See where this Helpful Answer was posted. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Don’t plug the power cable into a wall socket just yet. 0 Kudos Reply. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. No virgin media wall socket. Failing this. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer. Options. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. My Virgin Media App. 1 ACCEPTED SOLUTION. nor can I find a external brown box. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Virgin Media FTTP. QuickStart, set up and connections. But I have no Virgin Media Wall socket in my room. Is the socket broken? I can't see another photo like this one from searching. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. 12-10-2022 18:51 - edited 12-10-2022 18:59. Available with M50 broadband or faster. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOur router was delivered, and we do not have the requisite Virgin Media wall socket for the Hub 4. Tuning in. We're here to help. Virgin media wall socket for broadband is not what js shown on the installation guide. on 25-09-2022 15:41. One of them was Telewest. Options. Wall socket. Ordered VM broadband and was recommended by the website to select the self quick install option. SpeedOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Vicky. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. . Or if the other end of the white cable is in a more useful. Some of the cables hanging out the wall were cut off after the house improvements. Should’ve checked this before I ordered. But the wall socket, I cannot attach the wall socket with Isolator Cable. YNAB enthusiast and extreme coupon-er. All the wall sockets I can see are for BT. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. on 27-10-2022 09:24. on 04-02-2023 11:17. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Turn on your TV and get connected. Hi, I wanted to move my router from downstairs to upstairs. Discounts, coupons and cashback: 2019 =. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. TiVo. I was told when purchasing the broadband package that fi. 68K; 345; 502; Alex_RM. I don't longer work there. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. I am attaching photos of what i can find in. One works with my existing connection but the other one is just on the wall - 5156775. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Subscribe to RSS Feed; Mark Topic as New;. I just found a box in the closet which has a cable indicated as CABELCON 4. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. So I’ve tried inserting it to the socket below it instead but it’s not working. The wall socket is - 5109379. on a domestic hub you look at the values thus. Go to solution. Virgin Media Community. Tudor. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Virgin Fibre Areas only. . We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. Networking and WiFi. It's true that. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Back a step. Back a step. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. 168. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Tried looking but can't see a way to book an engineer for this? Thanks. 30-01-2023 13:36 - edited 30-01-2023 13:51. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. No Virgin Media Wall Socket on 13-04-2022 14:47. )In this video, I am showing the sta. Stream from Virgin Media. How about using a 10m RJ11 to RJ11 telephone cable. There should be a screw F socket on the bottom where the cable is now just pushed onto. Explain what needs to be done and book an engineer visit. Pop the power cable into a nearby plug socket, and turn it on. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. 0 Kudos. Call the Pre-installation and delivery team on 0800 052 1734. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. If so you would need a maned install. 12-10-2022 18:51 - edited 12-10-2022 18:59. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. 3 Connect the other end of the coax cable to the set top box or Virgin Media Hub provided. Thanks for your reply. No vm wall socket. Browse Virgin Media Virgin Media Community. It seems that I need an electrian to install a wall socket. At least 30Mbps download speeds in every room or £100 one-off credit. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Just choose QuickStart when you. I have also checked outside and there is no box either on my property or on my boundary wall. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. From there it is going into the white distribution amplifier. Ordered VM broadband and was recommended by the website to select the self quick install option. Forum; Apps. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. I found this which seems - 5282154 - 2Joining in. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Koda. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Push the red label end of the white cable, into the wall socket. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. We're here to help. Networking and WiFi. 1 ACCEPTED SOLUTION. Sign in . Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Unscrew the connector from the wall box. Kenneth. Please help. Apply a gentle force to begin with, turning anti-clockwise. However, there is no Virgin Media Wall socket in my house. 5K. 39K;Solved: Hello I have a problem as my wall socket cable does not fit my actual wall socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 3 weeks ago. The socket you need will be marked with the Virgin Media logo. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. In response to Jonny-M. Solved: Previously, I had BT connection so I need a wall socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 0 Kudos. Subscribe to RSS Feed; Mark Topic as. Or wait here a day or two for a VM Mod to pick this up. Thanks & regards, Bablu kumarRe: No virgin media wall socket. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. ^Martin. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Tudor There are 10 types of people: those who understand binary and those who don't and F. Cable broadband connects your home to a fibre cabinet in your area. Don’t plug the power cable into a plug socket yet. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Account - Cable. Some of the cables hanging out the wall were cut off after the house improvements. 2. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. I will pop you a PM across now, please keep an eye. Entertain me; Broadband Deals. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. There must have been a previous installation or you would not have been offered a self install. Tuning in. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. I’ve just been - 5233947 BrowseMy broadband just arrived today. ThanksThe box and cables may have been removed by the previous occupiers. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Re: No VM wall socket / wall socket damage. Call the pre-installation and delivery team on 0800 052 1734. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Image below of the Virgin Media PSU Plug that connects to the coax. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. We would like to show you a description here but the site won’t allow us. 1.